Waco Phones

Waco Phone

The Challenge

Josh Garvin, a former Apple iOS technician with over 15 years in the repair industry, faced a hurdle common to local shop owners: he was working with agencies that lacked a specialized strategy.

“The thing is they want you to just keep throwing money at it. Throw money without a strategy, without a plan… when you’re a smaller repair shop, you want to know that you’re getting some kind of ROI.”

Despite his deep technical expertise, his marketing felt like a “black hole” where money was spent without a clear understanding of the Return on Investment.

The Solution: A Partnership Built on Precision

For Josh, the shift wasn’t just about changing ads it was about changing his business model. We implemented a system that allowed him to offload lead generation entirely so he could focus on his technicians and inventory.

Our intervention included:

Quality Over Quantity: We restructured his campaigns to target high intent customers rather than just “window shoppers.”
Proactive Policy Management: Our team worked behind the scenes to navigate Google’s strict guidelines, ensuring ads stayed live and downtime was eliminated.
Strategic Prioritization: We replaced the “throw money at it” approach with a data driven plan that focused on budget efficiency and local relevance.

“If what you’re doing isn’t working, or if you feel like you’re just throwing money down a black hole, it’s worth it to talk to someone who actually has a plan and a strategy. RepairMax has been that for us.”

Josh Garvin
Owner of Waco Phones

More Calls, More Foot Traffic

The difference between RepairMax and previous agencies was felt immediately on the shop floor. We didn’t just deliver clicks; we delivered customers.

A 25% Boost in Call Volume: The shop has seen a massive uptick in new inquiries, which Josh identifies as the key driver for getting people through the door.
Higher Quality Foot Traffic: It’s no longer about clicks; it’s about profit. Josh is seeing people who are ready to pay for repairs.
Total Peace of Mind: The stress of ad suspensions and technical downtime is gone. Josh now enjoys a hands-off experience where he can focus on his techs and inventory.
Strategic Growth: For the first time, the shop isn’t just spending for the sake of spending—they are investing with a plan that allows them to look toward adding new technicians to the team.

“You can get 500 clicks… but how many people are really coming through the door? That’s the difference we have seen with RepairMax.”